At Garage Door Repair 247, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our garage door opener repair and installation services. By using our services, you agree to the collection and use of information as outlined in this policy. Please read it carefully.

1. Information We Collect

We collect different types of information to provide and improve our services effectively. This information can be categorized into the following:

A. Personal Information

Personal information is data that can be used to identify or contact you. This includes:

• Name: Used to address you and personalize your service.
• Contact Information: Email address, phone number, and physical address for scheduling services, sending invoices, and providing updates.
• Payment Information: Credit or debit card information, billing addresses, and other payment-related details, which are processed through secure payment gateways.

B. Non-Personal Information

We may collect non-personal information, such as:

• Browser and Device Data: Information about the device you use to access our website or services, such as IP address, browser type, and operating system.
• Service Usage Data: Information on how you use our services, such as pages viewed, services booked, and interactions with customer support.
• Cookies and Tracking Technologies: We may use cookies to enhance your browsing experience, track service preferences, and gather statistical data.

2. How We Use the Information

Garage Door Repair 247 collects and processes your personal and non-personal information to improve your experience, enhance service delivery, and maintain our business operations. The primary purposes for which we use your information include:

Service Provision

• Scheduling Services: We use your contact information to schedule repair or installation appointments, provide confirmations, and notify you of any changes.
• Service Improvement: We analyze feedback and service usage data to identify areas of improvement and to enhance the quality of our offerings.
• Customer Support: Your information helps us respond to your inquiries, resolve complaints, and provide efficient customer support.

3. Data Sharing and Disclosure

We does not sell or share your personal information with third parties for marketing purposes. However, we may share your information with trusted partners in specific circumstances:

A. Third-Party Service Providers

We may share your information with third-party providers who perform services on our behalf, such as payment processors, IT services, and customer support platforms. These providers only have access to the information necessary to perform their specific functions and are required to protect your data.

B. Legal Compliance

We may disclose your information to comply with legal requirements, court orders, or governmental requests. In such cases, we will notify you unless legally prohibited.

C. Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the transaction. We will notify you in advance if such a change occurs, and you will have the opportunity to review any new policies.

4. Your Rights

You have several rights regarding the personal information we hold about you:

A. Access and Correction

You have the right to access the personal data we have collected and request corrections if it is inaccurate or incomplete. You can make these requests by contacting us.

B. Objection to Processing

You may object to our processing of your personal information in certain situations, such as for marketing purposes. We will stop processing your data unless there are compelling legitimate grounds to continue.

C. Withdrawal of Consent

If you have provided consent for the processing of your personal data, you have the right to withdraw this consent at any time. However, this may affect your ability to use certain services.

5. Cookies and Tracking Technologies

We use cookies to improve your experience on our website. Cookies are small files that are placed on your computer when you visit our website, allowing us to recognize your device and gather information about your browsing activity. Cookies help us:

• Improve Website Functionality: Cookies enable us to track website performance, remember your preferences, and provide a better user experience.
• Analyze Usage: We use cookies to understand how users interact with our website, allowing us to identify areas of improvement. You can manage or disable cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features on our website.